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SHIPPING POLICY

SHIPPING POLICY

1. Shipping Information

SEQ Paragliding ("we," "our," or "us") provides paragliding services and offers physical merchandise for shipping. This Shipping Policy outlines our shipping practices and procedures for merchandise.

2. Shipping Destinations

We proudly offer worldwide shipping. Whether you're located in the United States, Canada, Europe, Asia, or anywhere else around the globe, we can deliver our merchandise to your address.

3. Processing Time

For merchandise orders, please allow 1-2 business days for order processing before shipping. Orders are processed during regular business hours, Monday to Friday, excluding holidays.

4. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is approximately 5-7 business days. Shipping cost varies based on the destination and order size.

  • Express Shipping: Estimated delivery time is approximately 2-3 business days. Shipping cost varies based on the destination and order size.

Please note that shipping times are estimates and may vary depending on factors beyond our control, including carrier delays and customs processing for international shipments.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

6. Shipping Charges

Shipping charges are calculated based on the weight, size, and destination of your order. Shipping costs will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

7. Customs and Import Duties

For international shipments, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. Customs policies vary by country, so we recommend checking with your local customs office for information on potential duties and taxes.

8. Lost or Damaged Shipments

In the rare event that your order is lost or arrives damaged, please contact us at fly@seqparagliding.com. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

9. Changes to Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. We encourage you to review this Shipping Policy periodically.

10. Contact Us

If you have questions or concerns about this Shipping Policy or the shipping of your order, please contact us at fly@seqparagliding.com.

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